NITTY GRITTY

Purchasing Terms

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By purchasing from The Missing Hyde, you accept that:

It is your pet parents responsibility to ensure you have measured your dog and read each individual size chart for the product/s you are purchasing as product sizes may vary.

Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us with your dog's neck and chest measurements before purchasing.

The Missing Hyde are unable to take responsibility for sizing issues.

We're only a small business. please allow 1-6+ business days for domestic orders to be dispatched. Currently international orders can not be fulfilled.

Please allow an additional 3 business days for order to be dispatched during a sale & new launch period. 

You have read and understood the exchange and return terms.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

SHIPPING AND DELIVERY

Order shipping is currently fulfilled by Auspost. 

Standard Shipping $10 

Express Shipping $12

Shipping charges are applied at checkout.

Local delivery is available. 

 
Packaging boxes

RETURNS AND REFUNDS

The Missing Hyde does not refund/exchange due to change of mine. 

We are however we're only human and will accept returns/refunds due to manufacture fault or damages upon receival. Postage fee will not be refunded.

Please email us if you notice something wrong whilst unpackaging.